FAQs

Here are answers to some of the commonly asked questions about Igloo® coolers. If you cannot find the answer you are looking for, please feel free to Contact Us – we’re here to help.

Question



  1. How do I find replacement parts or accessories for my cooler?
  2. How do I clean and remove odors from my cooler? (and is it dishwasher safe?)
  3. How do I keep things cold longer inside my cooler?
  4. What materials are my cooler made of?
  5. How do I install a seat cushion on my Igloo cooler? (and can I use it as a flotation device?)
  6. Which coolers will hold hot beverages?
  7. Can gasoline be put in the Cargo Water Container?
  8. Why does the interior liner of my Igloo hard-sided cooler have molded tracks?
  9. My MaxCold® cooler is advertised as a “5 Day Cooler” – what does this mean? (and what does “ice retention” mean?)
  10. What is the warranty policy for my Igloo cooler?



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Answers



  1. How do I find replacement parts or accessories for my cooler?

    Every product detail page on this site includes a complete list of Replacement Parts and Accessories available for that product at the bottom of the page.


    If you know the product name or model number of your cooler or beverage container, then simply locate it on our site by searching or browsing.


    If you do not know the product name or model number, then browse the Coolers or Beverage sections until you see the product that matches the one you own. Click on it to see its list of replacement parts and accessories.


    If you are still uncertain of the product name or model number, or you own an older cooler that is no longer in our catalog, then take a photo of your cooler and email it to Customer Care at consumerservice@igloocoolers.com


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  2. How do I clean and remove odors from my cooler? (and is it dishwasher safe?)

    Wipe clean before storing and between uses to get the best service from your cooler. To prevent stains and odors from occurring, always empty the cooler after use.


    Hard-Side Coolers: Light dirt or stains can be cleaned with water and mild detergent. Tougher stains may be cleaned with a dilute solution of baking soda and water. Ensure that all cleaning agents are thoroughly rinsed and the cooler is dried completely before storage or use. If the cooler has a drain plug, always store it with the drain plug open so any moisture can escape. To remove tough stains and odors, use gloves to wipe the inside of the cooler with bleach, rinse thoroughly with water, and let dry with unit open in direct sunlight.


    Soft-Side Coolers: It is NOT recommended that soft-side coolers be machine washed or machine dried. Machine washing and/or drying could damage the heat sealing of the seams that prevent leaks or could cause water to become trapped inside the lining, leading to mold or mildew. Soft coolers should be spot-cleaned with mild detergent and water. It’s always best to pre-spot test different detergents in a less conspicuous place on your cooler – like inside a pocket – before applying to the entire cooler surface.


    Hint: For odors that are not easily removed, try wiping the inside of the cooler with vanilla extract and then leave a paper towel soaked in vanilla extract closed inside the cooler overnight. Remove paper towel and wipe clean before using cooler.


    Igloo does not recommend putting coolers, soft or hard, in the dishwasher. Water may cause the foam between the body and liner to deteriorate, potentially diminishing the performance of the cooler.


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  3. How do I keep things cold longer inside my cooler?

    For optimal performance from your cooler:


    Store the cooler at room temperature or lower for at least 12 hours prior to use.


    Pre-chill food and beverage items in a refrigerator or freezer.


    Use large cubed ice, blocks of ice, dry ice (wrapped in heavy paper or cloth), or freeze bottles for the optimal chilling of contents in the cooler.


    During use, keep the cooler in a shaded area and away from direct sunlight for optimal performance. Hint: storing the cooler inside a car trunk or on top of warm surfaces may impede its cooling potential.


    During use, it is not necessary to drain the cold water from recently melted ice unless it is causing contents to become soggy. The chilled water, combined with ice, more readily surrounds canned and bottled items and will often help keep contents colder more effectively than the remaining ice alone. Hint: For soft coolers - or hard coolers with soft or loosely wrapped contents - refreezable ice substitutes are effective for cooling without the water associated with melting ice.


    Close the lid immediately after opening and keep it tightly closed when items are not being placed in or removed from the cooler.


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  4. What materials is my cooler made of?

    Hard-side coolers: The exterior body of most Igloo hard-side coolers is made of high-density polyethylene, while the interior liner is made of FDA-grade polypropylene. The insulation is made of Ultratherm™ - a proprietary blend of polyurethane foam.


    Soft-side coolers: Igloo soft-side cooler exteriors vary by style and model year and are made from a variety of durable materials and blends, including polypropylene, polyethylene, nylon, polyester, thermoplastic olefin (TPO) and PEVA (polyethylene + ethylene vinyl acetate). Older models may contain polyvinylchloride (PVC). The inside liners of Igloo soft coolers are made of FDA food contact safe PEVA, although older versions may have inner liners constructed from PVC. The insulation in Igloo soft coolers consists of polyurethane, polyethylene or a blend of the two.


    Igloo Earth Series™ coolers: The bodies of these coolers are made of reclaimed plastic retrieved from our industrial manufacturing processes. The interior liners are still made with FDA-quality polypropylene and they are insulated with proprietary Ultratherm™  polyurethane foam.

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  5. How do I install a seat cushion on my Igloo cooler? (and can I use it as a flotation device?)

    The seat cushions for the 48- and 54-quart Igloo Marine coolers attach with Velcro® fastening straps. Seat cushions for the 72- through 162-quart Igloo Marine coolers attach with snaps to snap bases built into the cooler lids.


    NOTE: Seat cushions are NOT designed nor intended for use as flotation devices.


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  6. Which coolers will hold hot beverages?

    If you own an Igloo Beverage Cube with the friction-fit lid design or a Classic Stainless Steel Beverage cooler – these models can accommodate hot beverages. All other Igloo coolers are NOT recommended for use with hot liquids.


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  7. Can gasoline be put in the Cargo Water Container?

    No. Due to the chemical composition of the plastic, gasoline may cause the container to deteriorate. It is not safe to transport or store gasoline in Igloo Cargo Water Containers.


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  8. Why does the interior liner of my Igloo hard-side cooler have molded tracks?

    The molded tracks inside Igloo cooler liners are designed to support accessories, such as food trays that are available for select Igloo models. If you would like to find out if accessories fit your Igloo cooler, please browse or search the site to locate your cooler, then click on it to view all available accessories listed at the bottom of the page for that model.


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  9. My MaxCold cooler is advertised as a “5 Day Cooler” – what does this mean?(and what does "ice retention" mean?)

    Igloo MaxCold coolers are made with more insulating Ultratherm® foam than conventional coolers and offer the highest degree of cooling performance. The level of cooling is given an “ice retention” rating that is measured in “days” that the cooler retains ice based on controlled laboratory conditions. During this test the cooler is filled with a fixed amount of ice, the lid is closed and it is placed in an oven at 90 degrees Fahrenheit, to simulate a warm outdoor environment. The temperature of the ice is measured and the time recorded until the ice reaches a temperature of 39 degrees Fahrenheit and has begun to melt (freezing is 32 degrees Fahrenheit). The time (measured in days – e.g. “5 Days”) appears as a large number on the cooler label to indicate the length of time the cooler retains ice during this test. Because cooler usage and conditions vary, actual cooler performance may vary from laboratory results.

    Consumer research told us you wanted longer lasting ice retention while using your cooler. Igloo Products Corporation is proud to deliver a variety of MaxCold cooler options to address this need. Ice retention ratings for Igloo coolers will vary based on design and size, and whether hard-side or soft-side. Some products – like 165 Quart MaxCold and 162 Quart Marine coolers – achieve ice retention ratings of 7 days! You can rest assured that your choice of a MaxCold product will afford you the ultimate level of performance during your cooler experience.


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  10. What is the warranty policy for my Igloo cooler?

    Igloo Products Corp. offers warranty coverage for all of our products, whether purchased directly from us or from a retail store. To see if your product is currently under warranty, please view our Warranty Policy. Retaining your dated sales receipt as proof of purchase will facilitate warranty service.


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