WARRANTY

Warranty Policy

LIMITED WARRANTY. Igloo Products Corp. warrants its products to be free from defects in material or workmanship under normal use and service from the date of original purchase for the period listed on the chart below. This warranty is your exclusive warranty and there are no warranties that extend beyond the description contained here. Igloo shall provide you with a replacement part or product if the product proves defective under the terms of this warranty. The warranty is valid for the original retail purchaser and is not transferable.

IMPORTANT! PLEASE DO NOT RETURN YOUR IGLOO PRODUCT TO THE PLACE OF PURCHASE, AND PLEASE DO NOT SEND YOUR PRODUCT BACK TO IGLOO UNTIL INSTRUCTED TO DO SO BY AN IGLOO GUEST SERVICES REPRESENTATIVE.

Dealers, service centers, or retail stores do not have the right to change the terms and conditions of the warranty. Igloo is not responsible for incidental or consequential damage resulting from any malfunction. The warranty shall not apply to any product, or component thereof, which is not returned as stated below and/or which has been:
(1) damaged through abuse, misuse or neglect.
(2) damaged in an accident.
(3) unreasonably used or used for any purpose not expressly stated in the product manual.
(4) repaired or altered in any way, including electronic changes from its original configuration.

Any implied warranties including the implied warranty of merchantability are also limited to the durations indicated below. This warranty gives you specific legal rights and you may also have other rights, which vary from state to state, province to province, and country to country. Please carefully review any care instructions provided with the product for proper use and care.

Warranty Service Periods

Category Warranty Terms*
Coolers - Hard and Soft Sides (Excluding IcyTunes) 1 Year
Coolers - Thermoelectric* 1 Year
Beverage Jugs 1 Year
Water Bottles, Tumblers, and Travel Mugs** Lifetime
Ice Substitutes 90 Days
Electronic Components for Lighting, Speakers or Radio 90 Days
Accessories 1 Year
Replacement Parts 1 Year
Super Tough 3 Year
Rotomold (Sportsman and Yukon) 5 Year
Stainless Steel 1 Year
Trailmate 1 Year

** These Igloo products are guaranteed against manufacturing defects for their lifetime. If a manufacturing defect is found, we will be happy to repair or replace your product. Proof of purchase must be provided upon request in order to verify warranty coverage. Please retain purchase receipts for your records.

How to Obtain Warranty Service

Here at Igloo, we build coolers and cooler accessories to help you do the things you love with the people you love. Whether you’re using it for work or for play, we want you to be satisfied with your Igloo product, and we guarantee the craftsmanship of everything we make.

*Need warranty help with an Igloo branded electric appliance, such as a refrigerator, freezer, ice maker or wine cooler? Visit our licensed manufacturer, Curtis International.

 

FOR U.S. CUSTOMERS ONLY

If your Igloo product fails due to defects in material or workmanship and falls within the guidelines of the Warranty Policy, please use our warranty claim form so that we may quickly get you back out there with your Igloo product.

Click here to submit a Warranty Service request.

 

FOR CANADIAN CUSTOMERS

For warranty claims in Canada please contact (866) 509-3503.