shipping and return policy


Our goal is to connect you with your Igloo products as soon as possible.

We offer free shipping on orders over $100 and for those under, a nice flat rate based on your shopping cart weight.

Delivery dates are estimates and not guarantees. FedEx shipping service and rates are subject to change without notice. 

Orders placed with Standard U.S. Shipping should be expected within 7-10 Business Days.

Standard U.S. Shipping Rates

Under 2 lbs: $5.99
2 lbs - 14.99 lbs: $9.99
15 lbs. - 34.99 lbs: $14.99
35 lbs and up: $19.99
FREE Shipping on orders $100 and over

Excludes shipping to Alaska and Hawaii.

Shipping rates are calculated before tax is applied in your shopping cart.

Orders are processed and shipped out of our Katy, Texas facility Monday - Friday 9am to 5pm (CT).

Shipping Holidays

New Year’s Day
Memorial Day
Independence Day
Labor Day
Thanksgiving Day
Christmas Day


If you have any questions please contact our Customer Service department here -

At Igloo, our mission is to enable your pursuit of happiness. To us that means ensuring you are satisfied with our products and that you had an awesome experience shopping with us. Our Easy Returns system makes getting a refund or replacement product hassle-free within the first 30 days of purchase.

Returning a product?
Once the item is returned to our facility you will receive your credit within 7-10 business days (two weeks). Shipping charges are non-refundable and all returns may be, at our discretion, subject to a Return Shipping Fee which is assessed at the time of your return authorization request.


To Start the return process, please visit:

Any questions? Explore our FAQs or review the official Return Policy below for the answers to the most common questions. Still have questions? Contact our friendly guest services team Monday through Friday from 8am to 5pm PST at (800) 273-7024 for assistance.

We guarantee our merchandise to be free of manufacturing defects and will accept any defective item for refund or replacement. Any item damaged or defective due to the manufacturing process can be returned free of charge within 30 days of purchase. Unused, new merchandise with original tags/stickers attached may be returned within 30 days of purchase for an replacement or refund. Items returned for replacement or refund may be subject to a Return Shipping Fee. We use FedEx to process our returns and require Return Authorization and a FedEx Shipping label, which we will email you upon review and acceptance of the return request. Start the process here. Merchandise returned after 30 days will not be refunded and the product will be returned to the customer. If your Igloo product fails due to defects in material or workmanship and falls within the guidelines of the Warranty Policy after the 30-day return period, you may be eligible to submit a Warranty claim here. Original shipping charges are non-refundable.


We comply with all state and federal laws in regards to cashing out gift cards.

Please note: We will only return or replace items purchased at Merchandise purchased from other retailers, including department stores or specialty stores must be returned to the store from which it was originally purchased, and is subject to the return policy of the originating retailer.

Call us at (800) 273-7024 or visit to start a replacement process.

If you are returning a gift you received that was purchased on this website, please call us at (800) 273-7024 or contact our Guest Services department via email at

We reserve the final approval on all returns and replacements. Returns will only be accepted with a completed RMA request via our shipping provider. Once your package has been received and inspected, your refund/credit will be processed within 7-10 business days (two weeks). If there is a refund due, a credit will be issued in the original form of payment, minus any Return Shipping Fee. The credit may not show up until your credit card's next monthly billing cycle. You will be notified via the email address listed on your order when this transaction has taken place. Please note that your banking institution may require additional days to process and post this transaction to your account once they have received the information from us.

These return policies and procedures as well as the use of the Igloo U.S. Return Shipping Labels apply ONLY to consumers who purchased their Igloo product from Explore the Warranty page for more information about our Warranty Policy or to make a claim.

Updated 9-27-21