FAQs

Igloo Coolers Help Center

Got a question? Below you’ll find a list of the most common ones, along with in-depth answers. If you still can’t find what you’re looking for feel free to contact us. We’re happy to help.

Order & Shipping

When will my order be shipped? When will it arrive? +
Tracking information will be provided when your order has been shipped.
NOTE: For consumer protection, all orders are subject to review. On occasion, this may cause a slight delay in processing your order. Your patience is greatly appreciated.
What's the difference between "Order Date" and "Ship Date?" +
Most orders are shipped the same or next day; please take weekends and holidays into account when considering the shipping date.
What are your shipping fees? +
We use FedEx Ground and FedEx Smart Post. Simply add your items to the cart and visit the checkout page. The shipping rates displayed are calculated based upon FedEx rates and the total weight of the item(s) you are purchasing.

Standard U.S. Shipping Rates
Under 2 lbs: $5.99
2 lbs – 14.99 lbs: $9.99
15 lbs – 34.99 lbs: $15.99
35 lbs and up: $19.99
FREE Shipping on orders $99 and over*
*Free Shipping based on order subtotal after discounts are applied. Tax does not apply towards free shipping threshold.
Editing an Order +
Once an order has been placed, it cannot be edited. Please reach out to our customer service team if you have any questions.
Order Cancellations +
We cannot guarantee an order can be canceled once it has been placed. If you are requesting to cancel an order placed within the first hour after purchase, please call our customer service team at 1-800-273-7024.
Cancellation by Igloo +
Your order may be cancelled due to inventory selling out. If your order is cancelled then your order will be refunded back to the original form of payment. You can replace your order when the item is back in stock; signing up for in-stock notifications can help alert you to future availability.
We will send you an email notification if your order has been cancelled. Please reach out to our customer service team if you have a question.
Changing Shipping +
Once a shipping address has been entered into an order it cannot be changed. We can only ship to the original address provided when the order is placed.
Wrong Address +
Incorrect addresses are not the responsibility of Igloo. If you believe you have entered the wrong address, please contact us before your order ships via phone at 1-800-273-7024.
If your order has shipped or is in the process of shipping, it is your responsibility to reach out to FedEx to redirect the shipment to the correct address. FedEx Change Address
PO Box Policy +
We cannot deliver to PO boxes or APO/FPO addresses.

Returns & Warranty

What is your return/replacement policy? +
RETURN/REPLACEMENT POLICY:
We guarantee our merchandise to be free of manufacturing defects and will accept any defective item for refund or replacement. Any item damaged or defective due to the manufacturing process can be returned free of charge within 30 days of purchase.

Unused, new merchandise with original tags/stickers attached may be returned within 30 days of purchase for a replacement or refund. Items returned for a refund may be subject to a Return Shipping Fee.

Visit our Shipping & Returns Page for our complete policy and instructions on starting a return: Shipping & Return Policy
Why does my Igloo product have a California Prop 65 warning label? +
Proposition 65 is the Safe Drinking Water and Toxic Enforcement Act of 1986. This is a law in California that “requires businesses to provide warnings to Californians about significant exposures to chemicals that cause cancer, birth defects or other reproductive harm.” Any product sold that may cause exposure even slightly above safe harbor levels — which include No Significant Risk Levels (NSRLs) for cancer‑causing chemicals and Maximum Allowable Dose Levels (MADLs) for chemicals causing reproductive toxicity — falls under Prop 65.

As part of complying with the regulations of the state of California, we include this mandated label on the products that would fall under Prop 65’s specific standards — however, this is meant to inform our customers and does not mean that the Igloo product is unsafe. Our products always comply with federal requirements, and with 75+ years under our belt, we would never manufacture or sell a product that would knowingly harm anyone.

Learn more: www.p65warnings.ca.gov
When will my credit card be refunded? +
Once your package has been received, your refund/credit will be processed within 7–10 business days. If there is a refund due, a credit will be issued in the original form of payment (we cannot credit a different credit or debit card).

The credit may not show up until your credit card's next monthly billing cycle. You will be notified via email to the address listed on your order when this transaction has taken place. Please note that your banking institution may require additional days to process and post this transaction to your account once they have received the information from us.

These return policies and procedures, as well as the use of the Igloo U.S. Return Shipping Labels, apply ONLY to consumers who purchased their Igloo product from www.igloocoolers.com.

Visit the Warranty section for more information on Igloo’s Warranty Policy or to make a claim.
What is your warranty policy? +
Here at Igloo, we build coolers and cooler accessories to help you do the things you love with the people you love. Whether you’re using it for work or for play, we want you to be satisfied with your Igloo product, and we guarantee the craftsmanship of everything we make.

If your Igloo product fails due to defects in material or workmanship and falls within the guidelines of the Warranty Policy, you may submit a claim by visiting our Warranty Service page: Warranty Service

IMPORTANT! Please return your Igloo product to the place of purchase if you are within the first 30 days of purchase. For items outside of the original retailer's purchase window, but within Igloo's warranty period, please file a Warranty Service request here: Click here to submit a Warranty Service request
Who do I contact regarding my Igloo branded appliance (refrigerator, freezer, ice maker, or wine coolers)? +
Contact the licensed manufacturer’s customer service department directly:

https://nostalgiaproducts.com/pages/support

Nostalgia Products LLC
1471 Partnership Dr.
Green Bay, WI 54303-5685

Nostalgia Customer Service
Phone: 833-258-4210

Customization

When will I receive my custom order? +
All custom orders require additional processing time. Please allow 10 business days for processing of custom orders and 5–7 business days for shipping.
Can I customize Igloo products with my own text or images? +
Yes! You can personalize select Igloo coolers and drinkware using your own custom text or uploaded images.
Is there a spell check when I add custom text? +
There is no built-in spell check in the customization tool. However, your web browser may offer spelling suggestions.
What kind of files can I upload? +
Supported file types: PNG, JPG, JPEG, TIFF, TIF, BMP, EPS, PDF
Maximum file size: 10 MB
Why is my iPhone image not uploading? +
Our customizer doesn’t support HEIC image files, which are often the default photo format for iPhones. To use your image, please convert it to a standard format like JPG or PNG before uploading.
Are there image size recommendations? +
Yes, each product has designated customization areas:
  • Playmate Cooler – Front/Back: 10.05" × 5.13" or 724 × 369 px
  • Playmate Cooler – Sides: 9.14" × 7.51" or 658 × 369 px
  • 32oz Tumbler: 2.25" × 3"
Note: You can scale and reposition your image in the customization tool.
What’s the maximum file size I can upload for customization? +
You can upload files up to 10 MB. That’s plenty of room to bring your coolest ideas to life!
What content is not allowed? +
Do not upload:
  • Offensive, obscene, or explicit content
  • Content that promotes hatred, discrimination, or violence
  • Copyrighted or trademarked material that you do not own
  • Text that is too small to be legible
Before uploading, you must agree to the following:
“I understand that my upload may be rejected, or my order cancelled if Igloo determines or reasonably suspects I may have violated these terms.”
What happens if my image gets rejected? +
You may see a message like: “Oops... let’s try again — The image you’ve uploaded contains small text that may not translate well during the engraving process.” This means your image didn’t meet our content or quality guidelines. Try uploading a clearer, more legible design.
Why was my customized order canceled? +
If an order contains prohibited content — such as copyrighted material, hate speech, or offensive language — it may be canceled. If this happens, we’ll refund your order within 5–7 business days.
Can I cancel my custom order? +
Customized products are final sale and cannot be canceled or changed once the order is placed.
Can I return or exchange a customized product? +
Because every customized product is made just for you, we’re unable to accept returns or exchanges. (So triple-check your design before you click “order”!)
Can I edit my custom order after placing it? +
Once your custom order is submitted, it’s officially in production — so we’re not able to make edits. Double-check everything (especially spelling!) before completing your purchase.
What’s formal monogramming? +
Formal monogramming means your last name initial goes in the middle — but when entering your initials, type them in the order of first, middle, last. (We’re working on making this even easier for you — stay tuned!)
How long will it take to receive my customized order? +
Customization takes a little extra time, but it’s worth the wait! Expect about 5–7 business days from the time you place your order to when it ships out. (We’ll keep you posted every step of the way.)
Will I receive tracking information? +
Yes! Tracking numbers will be emailed to you once your payment is processed and your order has shipped.
Is there a warranty for customized products? +
Yes — customized items are covered by our standard product warranty. You can view the full warranty policy on our Warranty page.
Can I get a custom bulk order corporate sales quote? +
If you're looking for a large order, please submit your info to our team — we’d love to help you create something amazing. Submit Info
How do I know that my custom order has been shipped? +
When your order has been shipped, we will send you an email with your tracking number information.
Need help with your custom order? +
Please reach out via our Contact Us page and our team will be happy to assist.

Product Use & Care

What is "Ice Retention" and how does Igloo measure it? +
“Ice retention” is the product’s “level of cooling” measured in how many days it can retain ice. This is tested in controlled laboratory conditions by filling a cooler with a fixed amount of ice, closing the lid, and placing it in a 90°F oven to simulate a warm outdoor environment. The cooler’s ice retention level is the amount of time (measured in days) that it takes for the ice to reach 39°F and begin to melt.

The way you use your cooler and the conditions you’re in often vary, so the actual cooler performance may be different from our lab results.
How do I keep things in my cooler cold for longer? +
To optimize your cooler’s performance…

Prechill your Contents
Prior to packing your Igloo, chill or freeze beverages or food items ahead of time. If your contents start off cold, the ice will last longer since it just has to keep the contents cold and doesn’t have to cool them down first.

Prechill your Cooler
If your cooler is stored in a warm location (trunk, garage, shed, etc.), it will absorb and retain the heat. Prior to packing, we recommend that you prechill your Igloo cooler overnight by storing it in a cool place—ideally with a bag of ice inside to help diminish the trapped heat.

Keeping it Cold During Use
Use large cubes that are frozen solid (avoid crushed/dripping ice). Keep the cooler in the shade and out of direct sunlight. Minimize openings and close latches to lock in the cold. As ice begins to melt, if feasible, leave the cold water inside — it keeps remaining ice chilled longer than air.

Dry Ice Use
Dry ice delivers maximum ice retention — either by itself or with regular ice — but care must be taken. ONLY use dry ice with Igloo’s rotomolded cooler lines (Sportsman & Yukon). Wear protective gloves and ensure adequate ventilation to release carbon dioxide gas.

Hint: For soft coolers (or hard coolers with loosely wrapped contents), re‑freezable ice substitutes cool effectively without the wet mess associated with melting ice.
How do I clean my Igloo product? Is it dishwasher/washing machine safe? +
Hard Side Coolers: Light dirt or stains can be cleaned with water and mild detergent. Clean tougher stains with a diluted solution of baking soda and water. Thoroughly rinse all cleaning agents and completely dry the cooler before storing or using it. If the cooler has a drain plug, always store it with the drain plug open so trapped moisture can escape. To remove tough stains and odors, wipe the inside of the cooler with bleach (wear gloves), rinse thoroughly with water, and let it dry with the top open in direct sunlight.

Cooler Bags: DO NOT machine wash or machine dry (this can damage heat-sealed seams). Spot‑clean with mild detergent and water. To prevent discoloration, spot test your detergent in a less noticeable place first.

Hint: For hard‑to‑remove odors, try wiping down the inside of the cooler with vanilla extract, then leave a vanilla‑extract‑soaked paper towel inside overnight. Remove and wipe clean before using.

Igloo does not recommend putting coolers or cooler bags in the dishwasher or washing machine; water may be forced between the body and liner, causing deterioration and potentially diminishing the cooler’s performance.
How do I install a seat cushion on my Igloo cooler? Can I use it as a flotation device? +
Seat cushions are available as accessories for several Igloo cooler lines (most commonly for the Marine, Sportsman & Yukon product lines).

Attachment:
• 48‑qt & 54‑qt Igloo Marine/Marine Ultra: Velcro® fastening straps.
• 72‑qt through 162‑qt Igloo Marine/Marine Ultra: Snaps to snap bases built into the cooler lids.
• All rotomolded (Sportsman & Yukon) coolers: Seat‑cushion compatible; require DIY application of snaps to snap attachment kits (kits/instructions included with cushions).

NOTE: Seat cushions are NOT designed nor intended for use as flotation devices.
Is my Igloo product dry ice compatible? +
All rotomolded Igloo coolers (Sportsman & Yukon lines) are dry‑ice compatible due to rugged construction and extra‑thick insulation. Wear protective gloves and ensure adequate ventilation when using dry ice.
What does "Grizzly‑Resistant" mean? Which Igloo coolers are "Grizzly‑Resistant?" +
All rotomolded Igloo coolers were tested by the Interagency Grizzly Bear Committee (IGBC) — a U.S. Forest Service Committee — in both controlled and wild settings with Grizzly bears. The IGBC publishes minimum design and structural standards, inspection and testing methodology for bear‑resistant containers. Igloo’s rotomolded coolers met the IGBC requirement in both the engineered test and the live bear test. The IGBC officially approved each size Igloo Sportsman and Yukon cooler for use on public lands and national parks occupied by grizzlies.

General & Company Info

Where can I purchase an Igloo product? I can't find the product I'm looking for on your site. +
Some products (certain colors and/or features) may be exclusive to particular retailers. If you do not find the Igloo product you are looking for on www.igloocoolers.com, please try searching by name or item number on your preferred search engine for more results.
Will Igloo sponsor my event, fundraiser, team, or other program? +
Igloo is proud to sponsor a number of fundraisers and charitable organizations. To get more information or request a donation or sponsorship, please email donations@igloocorp.com (for 501c Nonprofits) or sponsorship@igloocorp.com (for all other sponsorship requests).
If I'm an international retailer, how can I sell Igloo products? +
For more information on placing an international wholesale order or to find an Igloo distributor near you, please contact the Retailer Services Team at sales_dept@igloocorp.com.
How do I get a job at Igloo? +
Igloo is always looking for talented, driven applicants in a wide variety of fields. Visit Careers for more information and to apply for open positions: Igloo Careers

Contact Us

Still can't find what you are looking for? +
Reach out to our customer service team for order‑related questions or general inquiries not covered on our FAQs page.

Online Chat available Monday through Friday, 7am – 4pm PST.
Email: support@igloocoolers.zendesk.com
Phone: 1-800-273-7024
Igloo HQ: 777 Igloo Road, Katy, Texas 77494

Updated 12‑04‑25