kooltunes™ warranty

 

LIMITED WARRANTY

Igloo Products Corp. warrants the electronic components in the Kool Tunes'" Playmate® cooler to be free from defects in material or workmanship under normal use and service for ninety (90) days from the date of original purchase. The Kool Tunes™ Playmate® cooler and all non-electronic parts are warranted to be free from defects in material or workmanship under normal use and service for one (1) year from the date of original purchase. This warranty is your exclusive warranty and there are no warranties which extend beyond the description on the face hereof. Igloo shall either repair the product free of charge or provide you with a replacement product if the product proves defective under the terms of this warranty. The warranty is valid for the original retail purchaser and is not transferable. Dealers, service centers, or retail stores do not have the right to change the terms and conditions of the warranty. Igloo is not responsible for incidental or consequential damage resulting from any malfunction. The warranty shall not apply to any product. or component thereof, which is not returned as stated below and/or which has been:

(1) Damaged through abuse, misuse, or neglect,

(2) Damaged in an accident,

(3) Unreasonable use or used for any purpose not expressly stated in the product manual,

(4) Repaired or altered in any way, including electronic changes from its original configuration.

Any implied warranties including the implied warranty of merchantability are also limited to the durations indicated below. This warranty gives you specific legal rights and you may also have other rights which vary from state to state, province to province, and country to country. Please carefully review the care instructions for proper use and care of the product.

 

IMPORTANT

If you have issues with your Igloo product that was purchased at a retail store, please return it to the retailer if it is within the retailer's return policy. If the product is outside the retailer's return policy and within the Igloo warranty service period for the product. you need to submit a warranty service request (see www.igloocoolers.com/warranty-service). Please do not send your product back to Igloo until instructed to do so by an Igloo customer service representative.

 

FOR U.S. S CANADA CUSTOMERS ONLY

If your Igloo product fails due to defects in material or workmanship and falls within the guidelines of the Warranty Policy, please use our warranty claim form (see www.igloocoolers.com/pages/warranty-form-submission) so that we may quickly get you back out there with your Igloo product.

 

CONTACT US/ WHERE TO GET MORE INFORMATION

Our customer service hours are Monday through Friday, 8am-5pm PT. We will respond to emails within 2 business days.

Email: customerservice@shop.igloocoolers.com

Phone: 1-800-273-7024

Igloo Products Corp. 777 Igloo Road Katy, Texas 77494