Customization Terms and Conditions
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Igloo Custom
Igloo reserves the right, but is not obligated, to review all submissions and to refuse or remove any content at any time, without notice, for any reason at our sole discretion, including (but not limited to) designs or text that:
Igloo reserves the right, but is not obligated, to review all submissions and to refuse or remove any content at any time, without notice, for any reason at our sole discretion, including (but not limited to) designs or text that:
- Contain obscene, vulgar, or profane content, including hate speech or symbols;
- Contain explicit sexual content or innuendo;
- Encourage violence, hate, or negative stereotypes against individuals or groups;
- Attack, harass, or discriminate based on race, religion, ethnicity, gender, disability, national origin, sexual orientation, or gender identity;
- Incite public outrage or inspire violence;
- Portray or promote irresponsible use of alcohol or other substances; or
- Libel or defame an individual or group.
By submitting a custom order, you represent that you are at least 18 years old or have the permission of a parent or legal guardian.
By submitting a custom design, you grant Igloo a limited, non-exclusive, royalty-free license to use, reproduce, and display the design for the purpose of fulfilling your order and, unless you opt out in writing, for marketing or promotional purposes.
Igloo disclaims all liability for any claims, damages, or losses resulting from customer-submitted designs, including, but not limited to, intellectual property disputes or claims of harm arising from offensive or inappropriate content.
Igloo respects the intellectual property rights of others and requires that you do the same. By purchasing any custom product on or through the Site, either on your own behalf or on behalf of a company, you represent and warrant that your requested design does not infringe upon or violate the intellectual property or other rights of any third party, including copyrights, trademarks, trade secrets, or rights of privacy or publicity. Igloo may suspend or terminate access to customization services and/or report violations to appropriate authorities or rightsholders if it suspects a customer has infringed upon such rights.
You agree to indemnify, defend, and hold harmless Igloo, its affiliates, and their respective officers, directors, employees, and agents from and against any and all claims, liabilities, damages, costs, and expenses (including reasonable attorneys’ fees) arising out of or related to your submitted content, including any claim that your content infringes or misappropriates the intellectual property or other rights of any third party.
A customization fee applies to all custom products ordered through the Site. Please review your customized item carefully prior to submitting your order; customized items cannot be canceled or returned once the order has been submitted. Igloo is not responsible for any errors or mistakes that have been approved. Igloo is also not responsible for any product customization not ordered through the customization service on the Site or through an authorized Igloo sales representative.
Please note: The design you see in preview mode may differ from the final product. Color appearance can vary by screen settings.
Please allow an additional 5–7 business days for processing of custom orders. Customized products are not eligible for returns or exchanges.
Discounts are not currently allowed on Igloo Custom Products.